Six capabilities. One phygital brain.
modenX is not a CRM. Not a loyalty app. Not foot-traffic analytics. It's the platform the in-person retail stack has been waiting for — whether you operate a mall, a flagship, a luxury boutique, or a chain.
Presora — the portable trust signal.
The single number that every other capability feeds and reads — recognition, clienteling, rewards, intelligence, orchestration. Presence becomes a score; the score becomes the platform's pulse.
01
AI Personalization Engine
Context-aware recs, greetings, offers triggered by real-time signals (location, preferences, history, time, network).
02
Digital Memory System
Persistent visitor profile that remembers every interaction across visits.
03
Visitor 360° View
Demographics, behaviour analytics, segmentation, family/friend network mapping, preference scoring.
04
Rewards for presence, not spend.
Experience-based loyalty tied to Presora — recognise and reward every visitor for how they show up, not what they spend.
05
Real-Time Analytics
Live dashboards for malls, retailers, and luxury houses: footfall, behaviour, competitors, campaigns, clienteling.
06
Centralized CX Platform
Enterprise orchestration: awareness, promos, offers, geo-triggers — across a single venue or an ecosystem.
Integrations
Plugs into the retail stack you already run.
POS, CRM, loyalty engines, payment rails, mall ops dashboards, BI tools — modenX speaks the protocols your team already lives in. Detailed partner list available on request.
Security & Compliance
Built for enterprise trust.
DPDP-compliant by design, Mumbai/Hyderabad data residency, enterprise SLAs, and a transparent consent ledger from day one.
DPDP Compliant
Aligned to India's Digital Personal Data Protection Act, 2023.
Encryption End-to-End
AES-256 at rest, TLS 1.3 in transit. No plaintext PII in logs.
Consent Ledger
Granular, revocable, auditable — every visitor in control of their memory.
Data Residency
Mumbai + Hyderabad regions. MENA region on the roadmap.